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HubSpot Service Hub

Discover customer service software that makes it easy to connect with your customers, resolve their requests and turn them into promoters of your brand.

HubSpot Service Hub product logo

When all that really matters is the customer

With Service Hub from HubSpot, no more customer requests will be lost. Simple queries are answered instantly directly from HubSpot. For more complex requests, create a ticket and add it to the pipeline where you have full control over it from receipt to successful completion.

Plus, if you're looking for ways to get rid of the tedious routine of taking care of your customers, you'll appreciate the advanced automation options that Service Hub offers.

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What is HubSpot

HubSpot Service Hub - a complete help desk for exceptional customer service

Give your customers the ability to contact your support team in the way that suits them best - by phone, email, online chat, form, or let them find the answer in your knowledge base.
1
Help desk
Track all customer requests and your team's activity in one clear system where your team can communicate with customers, manage tickets and find solutions faster.
2
Ticketing system
Create, organize and track tickets in one place. At a glance, you can see the status of all tickets in the pipeline, what's missing to resolve them and how long the whole process takes.
3
Live chat & chat bot
Give customers help when they need it. With chat bots, you can guide them to a solution faster and without the need for a customer service agent.
4
Advanced automation
With HubSpot, you can automate not only the work with tickets, but also communication to customers or internal activities and processes.
5
Customer portal
Give your customers more control over their requests with a secure place where they can view and respond to their tickets and access the knowledge base.
6
Satisfaction surveys

With advanced customer satisfaction surveys, you'll gather feedback that you can use to improve your products and customer service.

7
Shared inbox
Simplify and centralize customer communication across channels and get visibility into the status of all incoming requests and inquiries.
8
SLAs
Set the response time and resolution time according to your existing SLAs directly on the tickets and HubSpot will look after them for you.
Interested in the Service Hub?
Let's find out together how it can help your business improve and automate customer service and increase customer satisfaction. Just click.

Is HubSpot Service Hub right for your business?

Are you considering using HubSpot in your business but want to be 100% sure it's the right solution for you?
There's nothing easier than finding out. Schedule a 30-minute where we walk you through the entire platform.